Free D Privacy Policy

Last Updated: [Date Today, October 30, 2025]

1. Introduction

This Privacy Policy explains how  Free D FZC LLC] (the “Company,” “We,” “Us,” or “Our”) collects, uses, processes, and protects your personal data when you use the Free D mobile application or our website (collectively, the “Service”).

We are committed to protecting your privacy and personal data in accordance with the applicable laws in the United Arab Emirates.

2. Data We Collect

We collect various types of personal data for the purpose of providing and improving our Service. This data may include:

Data Type	Examples	Purpose of Collection
Identification and Contact Data	Name, phone number, email address, encrypted password.	Account creation and management, communication regarding orders, marketing (with consent).
Location Data	Your device’s current location (when using the app) and saved delivery addresses.	Identifying the nearest Vendors, facilitating order execution and tracking.
Transaction Data	Details of Orders placed (including products from multiple Vendors), payment method used, amount paid.	Order processing and fulfillment, financial archiving, analytics.
Usage and Technical Data	IP addresses, browser type, operating system, pages visited, duration of visit.	Improving Service performance, analyzing trends, and fraud prevention.
Vendor (Partner) Data	Trade name, license number, contact details, bank account details, sales performance data.	Managing the contractual relationship, facilitating payments, and monitoring service quality.

3. How We Use Your Data

We use your personal data for the following purposes:

3.1. Service Provision and Order Fulfillment: Processing your Orders, securing payment collection, and enabling the “Consolidated Order” feature from multiple Vendors.

3.2. Delivery (Crucial): Sharing your address and contact information with the relevant “Vendors/Sellers” to enable them to fulfill and deliver your Order, as the Vendor is responsible for the final delivery logistics.

3.3. Service Improvement: Analyzing how Customers and Vendors use our platform to enhance the user experience, develop new features, and improve system efficiency.

3.4. Marketing and Advertising: Sending promotional offers, news, and information about new products and services (if you have opted in).

3.5. Security and Compliance: Detecting fraud, protecting the security of our networks and systems, and complying with legal requirements.

4. Sharing Your Personal Data with Third Parties

Data sharing is fundamental to the Free D business model. We share your data in the following circumstances:

4.1. With Vendors and Partners (Most Important): To assist them in order fulfillment, we share the customer’s name, phone number, detailed delivery address, and Order details with the Vendors responsible for preparing and delivering their specific “Sub-Order.”

4.2. With Service Providers: Such as payment processors, analytics services, and marketing platforms.

4.3. For Legal Purposes: Where disclosure is required by law or in response to judicial or governmental orders.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or damage. However, the security of data transmission over the internet cannot be guaranteed 100%.

6. Your Rights

You have the following rights regarding your personal data:

6.1. Right to Access: Request a copy of the personal data we hold about you.

6.2. Right to Rectification: Request correction of any incomplete or inaccurate data.

6.3. Right to Erasure: Request the deletion of your personal data (subject to our legal and financial obligations to retain certain records).

6.4. Right to Withdraw Consent: Withdraw your consent to the processing of your data at any time.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are material, we will provide a more prominent notice (such as an email or an in-app notification).

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us via:

Email: info@free-d.ae

Address: , Free D FZC LLC, Sharjah, U.A.E.